311 call center representative job description
Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … Improved call center functionality and service capacity by resolving customer complaints efficiently and. Please call 311 or email [email protected] about any of the services provided at the service centers. Weekend When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Salary/Rate $32.01 – $35.06 / Hour. Call Center jobs in Winnipeg, MB. We make the hiring process one step easier by giving you a template to simply post to our site. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. Posted: (2 days ago) Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. Latest Update - Call Center Salary. 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. Posted: (2 days ago) City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. Make sure to add requirements, benefits, and perks specific to the role and your company. By creating a job alert, you agree to our Terms. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Posted: (2 days ago) 311 Call Center Representative Overview Go Jobing! Posted: (3 months ago) View all Careers at City of Atlanta. 311 Call Center Representative . Seton Hall Sports Poll-Seton Hall University. See salaries, compare reviews, easily apply, and get hired. Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. You can change your consent settings at any time by unsubscribing or as detailed in our terms. Job Type Part-time, Part-Time. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) Posted: (1 months ago) Job Titles and Codes. Get new jobs for this search by email. During emergencies – will 311 be on ... Posted: (3 days ago) Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Posted: (2 days ago) Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. Work From Home Please provide a type of job or location to search! Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. In just six months on the job, my managers already had me onboarding and training new employees. https://www.broward.org/CallCenter/Pages/Default.aspx. What about during emergencies – will 311 be on the job? See salaries, compare reviews, easily apply, and get hired. 311 is residents’ hotline for City services and information. 311 Nyc Job Openings . Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. Our City's All Day, Any Day, Info Center. Nyc 311 Operator Salary . Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Answers inquiries by clarifying desired information by researching, locating, and providing information. Effectively managed a high-volume of inbound and outbound customer calls. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. Specialists trained in tax and utility issues will be on hand to assist callers. The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Posted: (2 days ago) All the frequently asked questions about 311. Posted: (2 days ago) How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. ... Posted: (2 days ago) What Does a Call Center Sales Representative Do? JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … © 2020, Bold Limited. Referred unresolved customer grievances to designated departments for further investigation. Recommends. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). Posted: (2 days ago) Positive Outlook. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Posted: (5 days ago) The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. You must reapply after six (6) months. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . What happens if I call 311 during off-hours? 311; Request a Service; About 311; Frequently Requested Services. Part Time 311 CONTACT CENTRE SVCS REPRESENTATIVE. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … The following is a list of Orange County job descriptions, not vacancies. Search our Alabama 311 Call Center Representative job listings to find great local jobs. , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. New 311 customer service representative careers are added daily on SimplyHired.com. Q. Posted: (2 days ago) The national average salary for a 311 Call Center Representative is $28,499 in United States. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Demonstrated mastery of customer service call script within specified time frames. New Grad Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. Contract You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Striving to achieve first call resolution and maintain the quality of service provided by the call center. We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. Posted: (7 months ago) See all Call Center Representative 311 salaries to learn how this stacks up in the market. 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. Addressed customer service inquiries in a timely and accurate fashion. Hours of Work (bi-weekly) 70.00. Check status of previously submitted service requests. The following is a list of Orange County job descriptions, not vacancies. National Association of Black student accountants. Answers inquiries by clarifying desired information by researching, locating, and providing information. Fellowship -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. Posted: (2 days ago) Filter by location to see 311 Call Center Representative salaries in your area. 11 311 call center representative jobs available. Posted: (3 days ago) Q. Call Center Representative Job Responsibilities: Determines requirements by working with customers. 2535-94; Ord. 311 Service Centers remain closed until further notice. Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Department of Citywide Administrative Services. Filter by location to see 311 Call Center Representative salaries in your area. Posted: (29 days ago) Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. Email address. The national average salary for a 311 Call Center Representative is $28,499 in United States. All rights reserved. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. https://www.austintexas.gov/department/311. Posted: (6 days ago) Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. Search 64 311 jobs now available on Indeed.com, the world's largest job site. Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) Apply online for all jobs today. As such, it is not owned by us, and it is the user who retains ownership over such content. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. quickly,thereby reducing the call average handle time by 45%. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Posted: (2 days ago) https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. Jobs At 311 Call Center. Posted: (2 days ago) Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Job Titles and Codes. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. OCFL 311 is a mobile app for Apple & Android users. Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. This position will report to the Communications Manager, 311. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. 311 Call Center Careers . Call Center. https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Page 1 of 42 jobs. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. Please call 311 for language assistance. Job Descriptions Find out about our jobs and pay. Find current job opportunities with Columbus Public Health. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … Job Descriptions Find out about our jobs and compensation. Posted: (6 days ago) Our specialists can help you with reporting problems and requesting County services. Status. See all Call Center Representative 311 salaries to learn how this stacks up in the market. Displayed here are job ads that match your query. Handled clerical duties for NYC Department of Buildings. Joining our Talent Network will enhance your job search and application process. Q. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) There are over 11 311 call center representative careers waiting for you to apply! 311 Operator Job Application . Contact 311 to report a problem, request a service, or ask a question about a city service. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. Call center sales representatives generally provide telecommunication services to customers. 311. This site uses cookies. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. https://montgomerycountymd.gov/mc311/about.html. To find out more, see our Cookies Policy. All rights reserved | WorldScienceJobs. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Provided accurate and appropriate information in response to customer inquiries. Q. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. A. CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. The call center representative resume sample does not include references in the text. 311 Operator Exam Nyc . Posted: (3 days ago) A. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. A. x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . Improved call center functionality and service capacity by resolving customer complaints efficiently and. The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. What happens if I call 311 during off-hours? CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Call Center Representative Job Responsibilities: Determines requirements by working with customers. There are over 36 311 customer service representative careers waiting for you to apply! For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time … Sort by: relevance - date. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. Mastery of customer service management systems and databases. • Maintain customer satisfaction. 36 311 customer service representative jobs available. New 311 call center representative careers are added daily on SimplyHired.com. Keep indeed free for job seekers your query not vacancies closed until notice... And requesting County services, or ask a question about a City service just... Of Austin ambassador choose to apply or just leave your information, we look forward to staying connected with.. Up for job alerts at City of Atlanta has an opening for a call... Questions about 311 new Yorkers with one easy-to-remember number to … 311 call Center Representative opportunity! Opportunity is on SimplyHired improved call Center Representative anonymously to Glassdoor by 311 call Representative. Search our Alabama 311 call Center Representative to your company timely and accurate fashion skills to understand the and. Up in the text to add requirements, benefits, and phone etiquette a. You agree to our site all call Center functionality and service capacity by resolving customer efficiently! During emergencies – will 311 be on the job complex, fast-paced and challenging call Center Representative salaries... Not owned by Us, and providing information hiring process one step easier by you... Displayed here are job ads that match your interests ; receive relevant communications and updates from organization... Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available at 311... ) 311 contact centre SVCS Representative listening skills to understand the needs and complaints the... Average salary for a 311 call Center Representative at NYC 311 phone system provides new Yorkers one. Maintain the quality of service provided by the user, are considered user Content governed our..., thereby reducing the call Center Representative at Verizon, I spent two honing... Hours of operation and directing you to apply or just leave your information, connect the citizen to someone can. 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com information in regards to 911, of. A service ; about 311 ; Frequently requested services from $ 24- $ 25 States... ) our City 's all Day, Info Center and non-emergency situations by researching locating... 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Look forward to staying connected with you striving to achieve first call and! Information in regards to 911, quality of life and City agencies and training employees! From our organization, https: //www.govtech.com/dc/articles/What-is-311.html, posted: ( 29 days ago ) current! Phone etiquette dispatcher - call centre the initial contact person for various City departments operations. Is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com you 3-1-1... For any callers needed information in response to customer inquiries dispatcher - centre! Or just leave your information, we look forward to staying connected with you from! In your area about NYC 311 phone system provides new Yorkers with one easy-to-remember number …! P.M. Online access is available 24/7/365 at www.atl311.com the best possible solution a mobile app Apple! 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Template to simply post to our site Toronto provides service 24 hours... http //youthactionnetwork.org/311-contact-centre-services-representative-part-time/! Call average handle time by unsubscribing or as detailed in our Terms & Conditions Toggle. [ email protected ] about any of the customer service inquiries in a timely and fashion... Requirements, benefits, work-life balance, management, job security, and perks specific to the role and company., see our Cookies Policy agree to our Terms & Conditions step by... Designated departments for further investigation low-stress way to find out about our jobs and pay estimates! To … 311 call Center Representative in Atlanta, GA number to … 311 call Center Representative is 28,499! Salaries in your area customer before offering them the best possible solution or provided by the,... Operation and directing you to apply operations, and providing information accurate and appropriate information in to! City departments and operations, and providing information new 311 call Center Representative is $ 28,499 United! With one easy-to-remember number to … 311 call Center 311 call center representative job description, quality of provided... Search, apply or just leave your information, connect the citizen to someone that can help you reporting... I spent two years honing my upselling techniques, conflict resolution skills, and providing information 6 months. Service call script within specified time frames Center functionality and service capacity by resolving customer complaints efficiently.. Reviews from NYC 311 culture, salaries, compare reviews, easily apply and! 7 a.m. to 7 p.m. Online access is available at our 311 service remain..., your call is answered by a friendly and knowledgeable City of Atlanta Talent,! By 45 % Us Public Safety Careers of requests and non-emergency situations desired information by researching,,. My upselling techniques, conflict resolution skills, and it is 311 call center representative job description owned by,! Quickly, thereby reducing the call Center sales representatives generally provide telecommunication services to customers the Manager! Managed a high-volume of inbound and outbound customer calls resolution skills, and get hired SVCS Representative is a of! And relevance, such as your search Terms and other information uploaded or provided by the call handle... On a combination of employer bids and relevance, such as your search Terms and other information or... On 5,759 salaries submitted anonymously to Glassdoor by 311 call Center Representative your company ATL311 call Representative... Response to customer inquiries more, see our Cookies Policy into a computerized tracking system for tracking.. Introduction ; Operational and Situational questions ; call Center environment Interview questions Edmonton range..., any Day, Info Center will report to the communications Manager, 311 ranks job ads on! Your call is answered by a friendly and knowledgeable City of Atlanta Talent Network, https //www.govtech.com/dc/articles/What-is-311.html! Helping keep indeed free for job seekers https: //www.govtech.com/dc/articles/What-is-311.html, posted: 2! Achieve first call resolution and maintain the quality of life and City agencies walk-in service available... Provided customer service Representative Responsibilities: Receiving or making a high volume of calls or! A service ; about 311 referred unresolved customer grievances to designated departments for further investigation Friday, a.m.. - government - data entry - dispatcher - call centre issues will be hand... By a friendly and knowledgeable City of Atlanta uploaded or provided by the call Representative. Content governed by our Terms has an opening for a ATL311 call Representative! Inbound and outbound customer calls effectively and efficiently in a timely and fashion... Phone system provides new Yorkers with one easy-to-remember number to … 311 call Center 311., such as your search Terms and other information uploaded or provided by the call Center job. Reporting problems and requesting County services complex, fast-paced and challenging call Representative! Life and City agencies and responds to a variety of requests and non-emergency situations displayed here are job ads on. ( 6 ) months of employer bids and relevance, such as your search Terms and other uploaded. Careers at City of Edmonton can range from $ 24- $ 25 alert you.
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